I have been trying to get my money out of one of the so called big nationals for over 3 months now. Qs was sacked and we had to go through the whole painful process of forwarding information again. That in itself is bad enough but I thought we were starting to get somewhere about a fortnight ago when a new broom came in and again promised if we sent this final bit of information we would be payed that week. This seemed to go on for ever till the final straw came last night when they requested a full copy of my bank statement and a cancelled pay in slip, SHAKSMAFEKINHEID. This is not a delaying tactic but some new anti-fraud system they have in place. Am I being stupid or is this the norm.