No, call the cisrs helpline. They are dealing with a load of cards all the time it's only to be expected to loose the odd one here and there, they will tell you they don't but as I said I have been left waiting more than once.
Might be nothing and either way they will sort it soon enough but best chasing early.
Ring CITB, if they haven't received the paperwork from the training centre then they won't send it out. I had to chase mine up before as CITB said they hadn't received the signed off paperwork from the assessor. Turns out my application was stuck inside my portfolio that was still in the centre.